Shipping policy

Shipping Policy

Last updated: 2026

Thank you for shopping with DIXVER.UP. Please review our shipping policy carefully before placing an order.

1. Shipping Locations

We currently ship to selected countries within Europe, including:

  • Czech Republic,
  • Slovakia,
  • Germany,
  • Austria,
  • Poland,
  • France,
  • Italy,
  • and Spain.

Shipping availability may change at any time without prior notice.

2. Processing Time

Orders are typically processed within 1 to 5 business days after payment confirmation.

Processing times may be longer during:

  • holidays,
  • high demand periods,
  • product launches,
  • or for custom made items.

3. Estimated Delivery Time

Estimated delivery times are approximately 5 to 10 business days depending on the destination country and shipping carrier.

Delivery times are estimates only and are not guaranteed.

Delays may occur due to:

  • customs procedures,
  • carrier issues,
  • weather conditions,
  • holidays,
  • or other circumstances outside our control.

4. Shipping Carrier

Orders are primarily shipped through:

  • Zásilkovna and its international delivery partners.

Carrier availability may vary depending on destination.

5. Shipping Costs

Shipping costs are calculated during checkout and may vary depending on:

  • destination,
  • package size,
  • and selected delivery method.

Customers are responsible for any customs duties, import taxes, or local fees required by their country.

6. Tracking Information

Where available, tracking information will be provided after the order has been shipped.

Customers are responsible for monitoring shipment tracking and ensuring successful delivery.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping and contact information.

DIXVER.UP is not responsible for failed deliveries caused by:

  • incorrect addresses,
  • incomplete customer information,
  • or failure to collect the shipment.

Additional shipping charges may apply for returned or reshipped packages.

8. Lost or Damaged Packages

If a package arrives damaged or appears lost during transit, customers should contact us as soon as possible at:

dixver.up@seznam.cz

We will work with the shipping carrier to help resolve the issue where possible.

9. Contact

For shipping related questions, contact:

DIXVER.UP
Email: dixver.up@seznam.cz
Phone: +420 731 372 658